Crescent Moon Alliance Representative, Marielle (LH/SE20-TE07 TD) [LOG HORIZON]

Return Policy You may return most new, unopened items sold and fulfilled by Cardboard Hero within 30 days of delivery for a refund minus a 10% restocking fee. Sealed TCG Packs and boxes are FINAL SALE. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item.)

Cancellations If you decide to cancel an order, a 10% restocking fee will be applied to the refund amount.

Refunds

Cancellations and refunds are not possible on order if processed or on preorders when placed and reserved through our Distrubution channels. If you want to cancel an order already processed, we will charge you a 10% fee on the cancellation.

Refunds are possible on tracked shippings, for missing items and for shipping errors. If this happens, you can reach us by phone, Facebook or email.  We may ask you for additional documents such as pictures of the shipped cards or items or we may ask you to return the items before processing to refunds.  We'll notify you via e-mail of your refund once we've received and processed the necessary documents.  This process can take up to a week in addition to all shipping delays