Return Policy You may return most new, unopened items sold and fulfilled by Cardboard Hero within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Cancellations If you decide to cancel an order, a 10% fee restocking fee will be applied to the refund amount.
Refunds
Cancellations and refunds are not possible on order if processed or on preorders when placed and reserved through our Distrubution channels. If you want to cancel an order already process, we will charge you a 10% fee on the cancellation.
Refunds are possible on tracked shippings, for missing items and for shipping errors. If this happens, you can reach us by phone, Facebook or email. We may ask you for additional documents such as pictures of the shipped cards or items or we may ask you to return the items before processing to refunds. We'll notify you via e-mail of your refund once we've received and processed the necessary documents. This process can take up to a week in addition to all shipping delays
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If you pay by:
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Your refund will go to:
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... time until return is processed:
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Credit Card
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Credit Card
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3-5 business days
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Bank Account
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Bank Account
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Up to 10 business days
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Check OR
Money Order
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Store Credit Balance
(to request a check, email us)
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1 business day
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!["Make the World Smile!" Kokoro Tsurumaki (BD/W54-E006SPMa SPM) [BanG Dream! Girls Band Party!]](http://cardboardhero.com/cdn/shop/files/fada6a77-6ce7-5a46-969b-18e1fa576a2c_800x.jpg?v=1722983802)
!["Make the World Smile!" Kokoro Tsurumaki (BD/W54-E006SPMa SPM) [BanG Dream! Girls Band Party!]](http://cardboardhero.com/cdn/shop/files/fada6a77-6ce7-5a46-969b-18e1fa576a2c_1024x.jpg?v=1722983802)
